Sample letter to request your prepaid credit back

In Germany, you can claim your prepaid credit for three to four years after your mobile phone contract ends. It doesn't matter who canceled the contract: you or your provider.

To get the credit back, you must request it from the provider.

To make things easier, we have created a sample letter you can use to claim the prepaid balance.

If the issue is unresolved after your request, you can take legal action. We have partnered with several English-speaking lawyers who can support you with different legal situations. Some of the lawyers even offer free initial consultation. You can book a call with the lawyers here.

Check out other useful freebies to make your life in Germany awesome. :-)

Disclaimer: We are not professionals or lawyers. Always consult a professional or a lawyer when drafting or using a legal document.