Sample Letter to Fix Slow Internet in Germany

You have a legal right to fast internet in Germany. So, if your internet service provider is not offering the contractually agreed internet speed, you can file a complaint and reduce the monthly payments.

In Germany, everything must be done in writing. This means you must send a written request to your internet provider. We recommend sending the request via registered post, but you can also send it via email.

To make things easier, we have created a sample letter you can use when filing a complaint to your internet provider.

If the issue is unresolved after your complaint, you can escalate the matter to the Federal Network Agency (BNetzA).

You can read our guide on how to fix slow internet in Germany to learn more.

Check out other useful freebies to make your life in Germany awesome. :-)

Disclaimer: We are not professionals or lawyers. Always consult a professional or a lawyer when drafting or using a legal document.